Terms of Service

These terms govern any automation project or ongoing care arrangement between Trientra ("we", "us") and the business engaging our services ("you", "client"). By booking an audit, paying an invoice, or engaging us for a project, you agree to these terms.

Services

We provide business process automation: connecting the software tools you already use so manual, repetitive tasks run automatically. The specific scope of any project is agreed in writing (email or a written proposal) before work begins.

One-time build projects

• Pricing starts at CA$499; most projects range CA$500–2,000 depending on complexity, as quoted after a free automation audit call.
• Payment terms vary depending on the scope and requirements of each project. Unless otherwise agreed in writing, projects may require an upfront deposit before work begins, with the remaining balance due upon completion or delivery of the agreed services. For ongoing maintenance or subscription-based services, payments are billed monthly in advance and are due according to the agreed payment schedule. Any applicable payment terms, fees, and billing arrangements will be communicated and agreed upon before the start of the project.
• If the agreed workflow doesn't perform as specified once delivered, we will fix it at no additional cost. This guarantee covers the workflow behaving as scoped in the written agreement — it does not cover new requirements added afterward, which are treated as a change request.
• Changes, disruptions, or failures caused by third-party tools, platforms, APIs, or services used by the client are not covered under the initial project handover. If a client's existing tools, APIs, accounts, or integrations change, become unavailable, or require updates after delivery, any required modifications, troubleshooting, or reconfiguration will be handled under an ongoing maintenance or support agreement. If no ongoing support plan is in place, such work may be billed separately based on the scope and complexity of the required changes. We are not responsible for service interruptions, policy changes, pricing changes, or technical limitations introduced by third-party providers.

Ongoing care

• Billed monthly (Essential CA$99/mo, Business CA$199/mo, Enterprise custom). You can cancel anytime; cancellation takes effect at the end of the current billing period.
• Covers monitoring, health checks, and fixes if a connected app changes in a way that breaks the automation.
• Support response times depend on the selected service plan and the severity of the issue.
• Standard Support: Response within 2 business days for general questions, requests, and non-critical issues.
• Priority Support: Response within 1 business day for support requests and priority issues.
• Critical Issues: For active service disruptions affecting core automation workflows, we will make reasonable efforts to respond on the same business day.
• Response times refer to the initial acknowledgement of the request, not necessarily the time required to fully resolve the issue. Resolution timelines may vary depending on the complexity of the issue, third-party platform availability, and client cooperation.

Custom automation projects

Larger, multi-workflow engagements start from CA$2,500 and begin with a paid discovery workshop, scoped and quoted separately. The discovery workshop fee is credited toward the final project cost if the client proceeds with the recommended implementation plan within an agreed timeframe. If the client decides not to proceed, the discovery workshop fee covers the time spent analyzing business requirements, identifying automation opportunities, and preparing the proposed solution approach.

Client responsibilities

You're responsible for providing accurate access to the tools and data needed to build and test the automation, and for having the legal right to grant us that access (e.g. proper licensing for any software involved).

Intellectual property

Upon full payment, the client owns the customized automation workflows, configurations, and deliverables created specifically for their business. We retain ownership of our pre-existing tools, frameworks, templates, methodologies, reusable components, and general know-how used to deliver the services. These reusable components may be used in future projects, provided that no client-specific confidential information or proprietary data is disclosed. Nothing in this agreement transfers ownership of our underlying systems, libraries, processes, or intellectual property that existed before or was developed independently of the client's project.

Limitation of liability

To the maximum extent permitted by applicable law, our total liability arising out of or related to any project, service, or agreement will be limited to the total fees paid by the client for the specific project or service giving rise to the claim. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or loss of opportunities, arising from the use of our services or inability to use our services. We are not responsible for issues caused by third-party platforms, software providers, APIs, integrations, client-provided information, changes made by the client or third parties, or circumstances outside of our reasonable control. This limitation does not apply to liability that cannot be excluded or limited under applicable law.

Termination

Either party may terminate a project or ongoing support agreement by providing written notice to the other party. If a client terminates a project after work has started, the client remains responsible for payment of all fees associated with work completed up to the termination date, including any approved expenses or committed third-party costs. For ongoing care or maintenance agreements, either party may cancel the service with 30 days' written notice, unless otherwise agreed in writing. Monthly fees already paid are non-refundable for the active billing period in which termination occurs. We reserve the right to suspend or terminate services if invoices remain unpaid, if the client breaches the agreement, or if continued service becomes impractical due to circumstances beyond our reasonable control. Upon termination, any outstanding payments become immediately due, and each party will return or securely dispose of confidential information belonging to the other party, subject to applicable legal and record-keeping requirements.

Governing law

These Terms and any dispute arising out of or relating to the services provided will be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles. The parties agree that any legal proceedings relating to these Terms will be brought before the courts located in Ontario, Canada, and both parties consent to the jurisdiction of those courts.

Contact

Questions about these terms? Email [email protected].